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Complaint Process

It is our aim to provide services of the highest standard to build lasting relationships with our customers. In our constant endeavor for continuous improvement, we encourage our customers to inform us of any complaint, so we can resolve them at the earliest possible.

How to make your complaint:

If you have any complaints or are dissatisfied with our service, please inform us through any of the following means and we will do our best to resolve it at the earliest.
Phone: 0431953553
Email: eldoradohomeloan@gmail.com

Our Response:

Our team will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing within 30 days of the determination of our team. If you are not satisfied with the outcome of your complaint, you are entitles to contact the Office of the Australian Information Commissioner at:

Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail Address: GPO Box 5218, SYDNEY, NSW 2001


We may review and amend this policy from time to time to address changes to laws and to reflect our current operations and practices. you can obtain a copy of the policy on request.

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